Just wanted to make you aware of the excellent service we have received.
Our exit shutter broke down on Sunday night as we were closing. I spoke to the helpdesk at around 6pm and the phone was answered promptly. They committed to an engineer by 7am the next day and when we arrived on Monday morning they were there waiting.
The motor needed replacement. The engineers arrived at 7:30am this morning and they started removing the old motor. The new motor arrived at 8am.
I have been dealing with Damian over the phone and the main engineer. As it has impacted my sales operation I have called a couple of times to check progress and each time the phone has been answered promptly and good updates given. The engineer is very personable.